Home Is Where The Art Is
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FAQ

Pricing

Prices are in CAD (Canadian). Currency is automatically set according to our location and can't be changed.

At this time, the exchange rate is in favor of USD currency.

 

Quilts, Baby Blankets, Rock Art, and Tote Bags

Refunds are considered on a case to case basis.

Please contact us to discuss the issue before returning the item. There is no guarantee that a refund will be issued unless written confirmation of a refund is received from us prior to return shipping date.

If a refund will be issued:

  • The item must be returned in the same condition as received.
  • You have 14 days to return the item.
  • Refund will not be processed until the item has been received as returned.
  • You will receive the refund, minus shipping fees.

There are no returns on custom orders.

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Printed Artwork

There may be variations in the final product from what is displayed on the website.

Printing Variations

The art design is printed onto mediums other than paper. Variations may occur during printing.

Colours of the printed artwork

The colour outcome of the printed product may differ slightly from the original artwork.

Reasons for this include

  • Differences in monitor colours.
  • The printing range.
  • The colour settings that the artwork was created in.
  • Limitations of fabric and sublimation printing.

Consistency and providing an accurate translation of the artwork is important, but variations in colour still may occur that are beyond our control.

 

Refunds for Printed Art

Custom printed products are non-refundable.

Mechanical issues or defaults resulting from sewing or structure are usually dealt with by providing a replacement item.  

Please contact us with your concerns.

Reporting a Concern

  1. We may need detailed photos of the item of the issue. If pictures are needed, we will provide  you with an email address to send them to.
  2. Include the order number in all emails.
  3. We will respond within 48 hrs and may request additional information.
  4. All issues will be evaluated on a cases by case basis based on the information provided.

 

Customs Fees, Duties, and Shipment Delays for Printed Art

We ship worldwide with Canada Post and USPS.

Tracking numbers will be provided for shipments whenever possible.

Customs fees (both domestic or international) are the responsibilit of the buyer.

We do our best to provide a shipping timeframe, however shipment delays after an item has left the warehouse is beyond our control.

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Copyright

You are not purchasing the copyright to it. You are not allowed to reproduce any of our pieces, in any form, without our permission.

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Painted stones should not be left outside. Even though they are covered with protective varnish, acrylic paint is water soluble.

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We are a dog loving family. Our dogs often keep us company in the work room, however they do not have contact with the fabric or finished pieces.

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